Quality Assurance Engineer for Care Teams

About the role

The Quality Engineer is a Product Team member in the Care Teams Focused Working Group. The Care Teams Focused Working Group develops essential components of the Community Health Toolkit (CHT), a leading open-source, global good for digital health and advanced community health systems. You will work with software developers, product owners, product designers, and other users of the CHT directly – this includes automating the testing of applications, collaborating early in the process with software developers, and ensuring we’re working on the most impactful things. You will work with a distributed team based around the world, and you will report to an Engineering Manager.

Regardless of the style of testing, one important aspect of work on the team is using the CHT in a technical sense. We build a toolkit and as a QA engineer you will use the tools to assemble, configure, and test applications. Some of the more technical day-to-day activities involve working on the command line, modifying data, and starting up services with Docker.

The work is more technically challenging than may typically be found in a QA role, and if you’re looking for that, please apply!

Product Team’s Core Competencies

As a team, we have adopted a set of “core competencies” for how we show up for each other at work to be great teammates for each other.

• Reliable – Sets and communicates clear expectations about when something needs to/will be done and does it without prompting.
• Team Player – Acts in the team’s best interest and actively looks for ways to help their colleagues. Makes time to support teammates to be successful.
• Growth Mindset – Always seeking to improve. Open-minded, teachable, and coachable.
• Proactive – Sees things that need doing and takes action to keep things moving and make the team successful.
• Effective Communicator – Communicates regularly, openly, and effectively using the appropriate channels.

Key Responsibilities

• We want to ship quickly and with high quality. Automation is a big part of our testing strategy, whether that is to help validate a new feature, test a bug fix, or other improvements. We use WDIO for our automated test suite
• Use your initiative to perform any exploratory testing, fuzzing, or other means of exploratory quality assurance you think is required to maintain a high-quality product
• Learn and operate the CHT to quickly set up and execute complex test scenarios
• Design, develop, and execute test plans, test cases, and test scripts to verify infrastructure components, such as networking, servers, storage, and databases, meet our quality standards
• Participate in code and design reviews to provide feedback on the quality and testability of the code
• Conduct research and experimentation to explore new testing techniques, tools, and technologies that can enhance the quality of our infrastructure and applications
• Write technical information, explain processes, clarify interactions when requested, and ensure proper documentation

Quality Assistance

While there are plenty of times you may help test something independently, we are moving to a system of “quality assistance” where the role of a QA engineer is to focus on automation and building quality-enhancing tools. Manual testing stays with the software developer and author of the code, and the QA engineer’s involvement is to assist in that by advising on important test cases to perform and reviewing parts of the code for quality risks.

Skills Knowledge and Expertise

Required Skills and Qualifications

• 3 years of experience with software development testing, with concrete results
• Strong programming skills in JavaScript or other programming languages
• Experience with test automation frameworks such as WDIO
• Knowledge of software development processes
• Ability to work in a remote and culturally diverse team

We will be reviewing applications on a continuous basis, and encourage interested candidates to apply as early as possible.

Why Medic?

Purpose & Impact

• Ability to create and see real impact in your work
• Freedom to take initiative and innovate, bonus of an agile, small team
• Work for a globally awarded social enterprise recognized for developing a solution that can create global systems change in the health sector

The Team

• Work with a value and mission-driven team that is consistently described as warm, incredibly kind and supportive
• Exposure to a diverse team: over 15 different nationalities
• Opportunities for global travel: all team meet-up + functional team meet-up + field visits

Work/Life & Growth

• Generous leave time: vacation, maternity/paternity, bereavement, & sick days
• Professional development funds & opportunities + 5 days off for professional development
• Workspace and communication stipends
• Flexible, remote schedules

About Medic

Medic is a global nonprofit organization with a mission to advance equitable healthcare and strengthen community health systems by building, innovating, applying, and scaling open-source, low-cost digital health tools in collaboration with communities, governments, and implementers. We envision a more just world in which health workers are supported as they provide care for their neighbors, universal health coverage is a reality, and health is a secured human right.

Medic serves as the technical steward and core contributor of the Community Health Toolkit (CHT), a leading open-source, global good for digital health and advanced community health systems. We drive increases in coverage, quality, and speed of care in the hardest-to-reach communities, improvements in health workforce performance, and greater data-driven decision-making among health system leadership. Digital health apps built using the CHT currently support over 41,000 health workers in 16 countries across Africa and Asia. To date, health workers using CHT apps have conducted over 100 million healthcare activities.

Our global team of 90+ teammates is our biggest strength. We live our organizational values of Humanity, Solidarity, Openness, Creativity and Initiative in everything we do. We are a remote-first organization that works across more than 14 countries, 32 cities, 4 physical hub locations (Nepal, Kenya, Uganda, and Senegal) and all time zones. We are dedicated software developers, researchers, project managers, designers, and operations specialists working together to reimagine care for all. Join our mission of building a more just world together!