Training Manager

Organisation Background

Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training.

INSO provides daily support to more than 1000 NGOs operating in 16 of the world’s most insecure countries.

INSO is headquartered in The Hague, Netherlands- the international city of peace and justice.

INSO Cameroon

INSO Cameroon began as part of the Lake Chad Basin program in 2017 and launched as a stand-alone platform at the end of 2021. Today, the program operates regional offices in Maroua, Buea and an antenna in Bamenda, with its country office in Yaoundé. The Northwest, Southwest, and Far North regions face significant humanitarian needs due to conflicts between armed groups, intercommunal violence, climate hazards, and weak socioeconomic infrastructure. As part of INSO Cameroon, you will support over 120 local and international NGOs in these areas, helping them safely deliver life-saving humanitarian aid.

We are seeking an experienced individual to join our team as INSO Training Manager to be based in Yaoundé (Cameroon), with regular field activities in North West, South West and Far North Regions.

Job Summary

As the Training Manager, your responsibilities will include developing, organizing, delivering, and evaluating training courses that support national and international NGOs in organizational safety and crisis management, personal risk mitigation, and humanitarian access. You will ensure compliance with INSO training standards and best practices, manage the training team, and lead the annual training planning. This position is based in Yaoundé with regular in-country travel.

Major Responsibilities

Implement Training Program

• Conduct a training needs assessment to identify training needs.
• Plan and organise training sessions.
• Communicate with INSO partners about training and listen to their needs.
• Contextualise and facilitate courses on safety & security management, personal safety, humanitarian principles & practices, access, and negotiations.
• Review and improve training materials as necessary.
• Design and incorporate monitoring and evaluation tools.
• Contribute to MEAL and donor reporting.

Lead the Training Team

• Recruit and manage the training team (1 Training Officer and 1 Training Assistant).
• Coordinate with INSO support teams and senior management.
• Seek advice and give support to other INSO training teams.
• Help manage the public perceptions of INSO’s work to establish and maintain recognition of its mandate for independence, impartiality, and neutrality.
• Comply with INSO service delivery standards and procedures.

Mandatory Requirements

• Excellent command of French and English (written and spoken).
• Minimum 3 years of relevant work experience in the humanitarian, adult-learning or civilian safety & security sector.
• Minimum 2 years of relevant work experience in team and project management.
• Understanding of NGO safety & security management, personal safety, humanitarian principles, practices, access, and negotiations.
• Work experience in conflict affected environments.
• Well-developed networking and organisational skills.

Desirable

• Experience delivering courses focusing on NGO safety & security management, personal safety, humanitarian access and negotiations.
• Experience developing curriculum.
• Experience in public speaking.
• Project management and/or First Aid certifications.
• Experience implementing technical solutions in training settings.

Key Personal Competencies

• Independent drive and ability to manage teams.
• Ability to identify issues, analyse and participate in their resolution.
• Ability to work effectively and efficiently unsupervised.
• Commitment to humanitarian principles and values.

Terms & Conditions

This position is based in Yaoundé, Cameroon with extensive in-country travel.

12-month contract, €5,000 per month salary, 3 days of R&R every three months with €1,250 R&R allowance each cycle, 4 calendar days annual leave per month, housing allowance provided, global medical coverage (excluding USA), and AD&D insurance.

INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.